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What You Agree To When You Use Krekia

Access to Krekia and its account features depends on your local law and whether your region is eligible. These terms set out how your account, wallet activity, and personal data are handled — read them before you open an account.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesData handling and retentionYour rights and how to use them
Krekia What You Agree To When You Use Krekia
LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about these terms, a data request, or a dispute over a wallet transaction, our support team handles legal and account queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us — it speeds up the review.

Live Chat Open the chat widget from any page on Krekia to reach the support team directly for account and legal questions.
Email Support Send detailed legal or data requests to our support address listed in your account settings under Help.
Account Help Centre The Help section in your account covers common legal questions, wallet rules, and how to submit a formal data request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account data — including your mobile number, wallet transaction history, and login records — is stored securely and used only to operate your account and meet our legal obligations. We do not sell your personal data to third parties. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request account closure at any time through the Help section.

Data Retention We keep your account and transaction records for as long as required by applicable law, then delete or anonymise them on a rolling schedule.
Cookie Use We use session cookies to keep you logged in across your browser and mobile. You can manage cookie preferences from the settings menu.
Account Security Login to your account uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat.
Your Rights You have the right to access, correct, or request deletion of your personal data. Submit a request through the Help section and we will respond within the timeframe required by applicable law.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about account eligibility, data, and legal rights on Krekia. If your question is not here, reach us via live chat or the Help section in your account.

Access depends on your local law and whether your region is eligible. We recommend checking whether online account-based platforms are permitted in your specific location before registering.

Go to the Help section inside your account and submit a data access request. We will respond with the information we hold on you within the timeframe required by applicable law.

Any remaining balance is returned to the bKash, Nagad, or Rocket account linked to your profile after identity verification. The process follows the same withdrawal steps as a normal payout request.

No. We notify you via your registered contact details before material changes take effect. You have a window to review the changes and close your account if you do not agree.

Contact support via live chat with your bKash, Nagad, or Rocket transaction reference. Our team reviews wallet disputes against the transaction log tied to your verified account number.

We retain account and transaction records for as long as required by applicable law. After that period, records are deleted or anonymised on a scheduled basis as described in our data retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.