Reference

How Krekia Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use Krekia, how we use it, and what choices you have — including how to request access or deletion. Access and eligibility depend on your local law and eligible regions.

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Krekia How Krekia Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling and Account Security

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time without losing your account.

Payment Data Safety

bKash, Nagad, and Rocket transaction references are stored in encrypted form. We never hold your wallet PIN. Payment data is used only for verification and dispute resolution on your account.

Retention and Deletion

Your account data is kept while your account is active. On closure, we follow a structured deletion schedule aligned with applicable legal requirements. You can request deletion via the form in account settings.

Your Access Rights

You have the right to request a copy of the data we hold on you and to ask us to correct or delete it. Contact our support team or use the in-account data request form to start the process.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.

Account Help Chat

Log in and open the help chat from your account page. Describe your privacy concern and our team will route it to the right person without delay.

Data Request Form

Use the data request form in your account settings to ask for a copy of your data or to start the deletion process. You will get a confirmation once your request is logged.

Common Questions About Your Privacy

We collect registration details, device and session data, and payment references from bKash, Nagad, or Rocket transactions. We do not store your wallet PIN or password.

Yes. Log in, go to account settings, and submit a data deletion request. We will confirm receipt and follow a structured deletion process in line with applicable law.

Transaction references and amounts are stored in encrypted form to verify deposits and keep your wallet history accurate. Payment credentials like PINs are never stored on our side.

Only where necessary — payment processors for bKash, Nagad, and Rocket transactions, and compliance tools for fraud prevention. We do not sell your personal data to third parties.

Session cookies keep you logged in across pages. Analytics cookies help us improve the account flow. You can manage cookie settings in your browser; this does not affect your account access.

Email our support team or open the help chat from your account page. For a formal data request, use the in-account form and we will respond within a few business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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