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What These Terms Mean for Your Account

Using Krekia means you agree to these terms. They cover how your account works, how we handle deposits through bKash, Nagad, and Rocket, and what we both expect from this relationship. Access and eligibility depend on your local law and eligible regions.

Account responsibilitybKash, Nagad, Rocket depositsEligibility by local lawAccount wallet rules

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HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take account integrity seriously. Your login is protected with OTP verification on every new device — when you sign in from a phone you haven't used before, we send a one-time code to confirm it's you. Your wallet balance is held separately from our operating funds so it stays accessible regardless of platform activity.

OTP on New Devices

Every login from an unrecognised device triggers an OTP step. This prevents unauthorised access even if your password is compromised. You control which devices stay trusted.

Wallet Separation

Your bKash, Nagad, or Rocket deposits sit in your account wallet and are not pooled with operational accounts. Withdrawal requests go back through the same payment rail you used.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a copy of your data by contacting support.

Requesting Changes

To update your registered mobile number, payment method, or personal details, contact our support team with proof of identity. Changes take effect after verification is complete.

What These Terms Actually Cover

Krekia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account with us. They set out what we can offer you, what you agree to in return, and the conditions under which your account stays active. We do not hold your funds outside your account wallet — deposits

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via bKash, Nagad, or Rocket go directly into your wallet balance and are yours to use or withdraw through the same rails. Your account is personal. You may not share login access, transfer wallet balances to another account, or use automated tools to interact with the
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platform. If we detect activity that breaks these conditions, we may suspend your account and hold the balance pending a review. You can write to our support team to contest any decision. Eligibility is your responsibility to confirm. Access to Krekia depends on your local law
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and the eligible regions we serve. If your region or legal status changes, your continued use is your own representation that you remain eligible. We reserve the right to restrict access if local law no longer permits it. We update these terms when our product changes.
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The version on this page is the current one. Continuing to use your account after a change takes effect means you accept the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear, or you want to raise a concern about how your account has been handled, our support team is available to help. You can reach us by live chat inside your account, by email, or through the contact form on this page. We aim to respond to all account-related queries within one business day.

Live Chat Open your account, tap the chat icon, and you're connected to our team. Quickest path for questions about your wallet or account status.

Email Support Write to us with your account details and a clear description of your concern. We handle terms and eligibility queries by email every day.

Contact Form Use the form on our contact page for formal requests — account disputes, terms clarifications, or wallet review requests all come through here.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations.

Your balance is held and not forfeited. Contact our support team to open a review. We aim to resolve account suspensions within a few business days once we have the necessary information from you.

Withdrawals go back through the payment rail you used to deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. If you need an exception, contact support before making the request.

We update the terms when the product changes. The current version is always on this page. Continuing to use your account after a change means you accept the updated version.

Contact our support team by live chat or email and request account closure. We'll confirm your wallet balance and process any outstanding withdrawal before the account is closed.

Access to Krekia depends on your local law and the eligible regions we serve. It is your responsibility to confirm you are permitted to use the platform under the laws of your region.

Write to our support team with your registered mobile number and account details. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What These Terms Mean for Your Account

Account Security and Your Rights Under These Terms

Reach Us About Your Terms Questions

Common Questions About These Terms

01 What happens to my wallet balance if my account is suspended?

02 Can I withdraw funds through a different method than I deposited with?

03 Do these terms change? How will I know?

04 How do I close my account?

05 What does eligibility depend on?

06 How do I request a copy of my account data?

Terms & Conditions

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